Computer Systems Support Technician

Total Semester Credit Hours

Total Semester Credit Hours 38.0

Instructional Hours

Instructional Hours 990

Weeks to Complete —Day

Weeks to Complete —Day Approximately 42 weeks (including holidays and scheduled breaks)

Weeks to Complete —Evening

Weeks to Complete —Evening Approximately 42 weeks (including holidays and scheduled breaks)

The Computer Systems Support Technician program will provide students with a strong foundation on which to build a successful career in Information Technology. Students will be exposed to the core principles and procedures of networking concepts, office applications, computer hardware and software, and desktop operating systems. They will also be exposed to the unique challenges of the IT business world and become skilled in customer service essentials.

This program emphasizes hands-on learning experiences (software and hardware) based on performance based objectives, and incorporates troubleshooting techniques in every course.

In addition to the technical training, a critical aspect of a Lincoln education is developing the professional skills that are required by our employers. Students will need to demonstrate skill proficiency through a series of professional development activities and seminars which are integrated into each course. The modules include:
Student Success, Financial Literacy, Professional Development, Career Success.

Upon completion of this program, students will be trained for entry-level positions in the IT field as Computer and Information Systems Technicians, Software Support Technicians, Systems Administrators, Computer Support Specialists, Help Desk Support Technicians, and other employment in the Information Technology field. Students will be encouraged and eligible to sit for a specific set of industry certifications such as;
CompTIA A+, Network+ and CCNA. Students will be required to complete out-of-class assignments in each course, except internship.

Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites

None

This course will provide students with the knowledge of basic computer hardware and operating systems using hands on training to cover skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and prevention maintenance as well as elements of soft skills and security. Professional development exercises and seminars are also included in this course.

None

This course will provide students with the ability to perform tasks such as installation, building, repairing, configuration, and troubleshooting, optimizing, diagnosing, and preventative maintenance in a context of field service or enterprise environment. Topics will include working within a mobile or corporate environment with a focus on customer service. Professional development exercises and seminars are also included in this course.

CSS
110 - PC Operating System Support

This course provides an overall introduction to the basics of networking and provides students the skill set necessary to work in the IT world. Topics include network essentials, networking operations, and troubleshooting network related hardware, including wireless technologies, routers, hubs and switches.

This course also teaches networking based on technology, covering networking concepts using the TCP/IP Protocol as compared to the Open System interconnect (OSI) Model. Instruction will follow a “Layer-by-Layer” approach common to computer networking standards. From client services and network services including advanced routing, switching, and security, implementation concepts will be demonstrated on all devices using dedicated routers, switches, and firewalls.

This will assist the students to develop the skills necessary to fulfill the job responsibilities of…