Manager of Operational Risk Management

Overview

Position Overview — The Manager of Operational Risk Management is the Second Line of Defense within the Bank Enterprise Risk Management (ERM) structure. This role supports the development and operation of the Operational Risk Management (ORM) team in line with the Bank’s Risk Management standards and the Three Lines of Defense Model. It supports ERM with planning, execution and finalization of ORM requirements, the integration of ORM into responsibilities relating to ERM activities, and ad-hoc projects as prescribed by the Chief Risk Officer.

This position supports the implementation of Operational Risk Management objectives including managing Risk & Control Self-Assessments with the 1 LOD. The role participates in identifying, measuring, mitigating, monitoring and reporting on risks across the Bank, synthesizing the results and reporting the outcome to executive management. The role includes responsibility for establishing risk frameworks and evolving policies that align to the Bank’s risk methodology and providing independent oversight of their implementation across the enterprise.

• Assist the Chief Risk Officer with maintaining the Enterprise Risk Management Program and managing the Bank’s Operational Risk Management Program ("Integrated ERM/ORM Program"). The incumbent’s activities in the Integrated ERM/ORM Program include responsibilities to:
• Maintain the Bank’s Risk Appetite Statement, enterprise-level Key Risk Indicators and Key Performance Indicators (KRIs & KPIs), Enterprise Risk Assessment, and associated support activities surrounding the ERM program;
• Develop and implement the Bank’s Risk & Control Self-Assessment (RCSA) program including the required infrastructure, templates, risk and control libraries, training and support to the 1st Line of Defense ("1st LOD");
• Review and provide effective challenge of the Risk Control Self Assessments. Collaborate with the 1st LOD to address and remediate control gaps, weaknesses and drive continuous improvement. Prepare reporting including the aggregation of RCSA results by risk domain and business unit. Communicate results to the key stakeholders;
• Work closely with the Risk team to ensure goals, objectives and results align between teams and meet the overarching goals of the Integrated ERM/ORM Program;
• Proactively manage and advise the CRO on potential / emerging risks related to ERM/ORM risk management to assure objectives are achieved, losses are minimized, and strategic goals and objectives can be achieved;
• Develop reporting to executive management and the Board Enterprise Risk Committee regarding ERM/ORM risk management policies, processes and execution;
• Develop and implement changes as needed to minimize risks as well as improve internal and external risk characteristics across all business lines;
• Analyze qualitative and quantitative data to develop process efficiencies and/or metrics for key operational risk and early warning indicators;
• Actively participates in Bank initiatives and projects, as needed, providing risk management, data analysis and bank processing knowledge and skills;
• Manage staff, as assigned and including specialized staff (e.g. technology risk), to achieve the assignments and objectives of the department, grow and develop their skills sets, and provide guidance and direction on completing deliverables; and
• Meet the expectations of the Chief Risk Officer relative to staff time management, reviews and all other supervisory requirements.

• B.S. required — concentration in Accounting, Finance, or Business Administration preferred. Advanced degree or professional certification is a plus.
• 10+ years of prior banking experience.
• Banking knowledge to include but not limited to front and back-office bank operations and processes, banking fraud and payment fraud.
• Working knowledge of IT processes and principles.
• Knowledge of risk practitioner frameworks and/or methods, particularly in the area of operational risk management principles and practices.
• Strong analytic, logical reasoning and problem-solving skills.
• Strong management skills.
• Strong understanding of quantitative analyses – math /…