Customer Service Representative

Application for the Customer Service Representative role at Freez Pak Logistics

$17.00/hr - $21.00/hr

Location: Woodbridge, NJ
Schedule: Full Time;
Monday - Friday

Customer Service Manager

Freez Pak Logistics is a family‑owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With state‑of‑the‑art facilities and a dynamic, innovative environment, we handle temperature‑sensitive products with precision and care. Despite our rapid growth, we maintain a team‑first culture rooted in trust, respect, and integrity.

When you join the Pak, you’re not just starting a job – you’re becoming part of a team that values your contributions, invests in your future, and empowers you to grow with us.

• Grow With Us – Career advancement opportunities as we expand.
• Family Culture – A supportive, team‑driven environment where everyone matters.
• Innovation & Excellence – Industry‑leading solutions and operational excellence.
• Meaningful Impact – Help keep America’s food supply safe and moving every day.

• Process Orders – Efficiently process customer orders received through various channels.
• Accuracy Review – Review paperwork for accuracy and completeness; follow up promptly on discrepancies.
• Warehouse Collaboration – Liaise with the warehouse team to ensure seamless fulfillment, inventory status, and special cold‑storage requirements.
• Manage heavy email and phone call volume professionally and efficiently.
• Follow up with internal and external customers in a timely manner.
• Audit and Discrepancy Resolution – Regularly audit systems and reports, take corrective action to maintain order accuracy and customer satisfaction.
• Work effectively as part of a team and independently as needed.

• Experience – Minimum 1 year of customer service experience.
• Skills – Working knowledge of Microsoft programs (Outlook, Excel, Word); excellent organizational and communication skills; ability to handle a fast‑paced environment with accuracy and attention to detail.
• Health Insurance – Comprehensive plans for you and your family.
• 401(k) + Company Match – Plan for your future with our competitive program.
• Paid Time Off (PTO) – Generous time off to support work‑life balance.
• Life Insurance – Financial protection and peace of mind for you and your loved ones.
• Career Growth – Incredible opportunities to advance as we grow.

If you’re looking for more than a job – you want to build your career with a company that feels like family and values your contributions – Freez Pak is the place for you.

Apply today and let’s keep the world’s food moving safely and efficiently, together.

Freez Pak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.