Customer Service Rep

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The Customer Service Representative (CSR) is responsible for building rapport and trust with clients by delivering exceptional service consistently. CSRs accurately and timely input shipping and receiving data, process orders, and support efficient site operations.

Associates are expected to meet company objectives in performance, safety, and quality and to comply with all corporate and site-specific policies.

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check product availability.
• Generate paperwork and information for customer work orders.
• Check orders for special requests.
• Expedite orders, trace and notify customers of activity.
• Follow up with other departments to meet service standards.
• Verify invoicing and handle returned merchandise.

• Maintain good relationships by responding to inquiries, complaints, invoicing, shipments, and inventory issues.
• Act as liaison between warehouse, office, and customer regarding accounts and credit changes.

• Ensure accuracy of receiving and shipping documents.
• Gather and maintain data and records related to shipping and receiving.
• Match receiving counts to packing lists and purchase orders; match shipping counts to picking documents.
• Prepare reports on customer service as required.
• Assist in resolving discrepancies.

• Operate computer terminal proficiently.
• Enter and verify data regarding orders, shipments, receipts, inventories, adjustments accurately and promptly.

• Oversee paperwork and maintain files.
• Answer phones and operate office machines.
• Greet customers and visitors.
• Correspond with customers as required.

• Answer calls cheerfully, courteously, and promptly.
• Route calls to proper parties and take messages.
• Assist callers with general information and inquiries.
• Direct visitors to appropriate departments.
• Assist drivers at check‑in window throughout the day.

• May cross‑train in other administrative staff functions to support the site and associate development.
• Work overtime as dictated by business needs (mandatory or voluntary).

Location:

USA – Port Reading, 1005 W Middlesex Ave

Division:
Solutions

Job Posting

Title:

Customer Service Rep – 104845

Time Type:
Full Time

• High school diploma or GED.
• 1 year of customer‑service experience.
• Must work in unregulated temperatures (mild to moderate). Must handle FTZ experience.

• N/A

• Intermediate computer skills
• Proficient with MS Office
• Experience with WMS functions

• English (reading, writing, verbal)
• Business writing proficiency

• Intermediate level to verify quantities, count inventory, and perform related duties.

• Strong attention to detail and timely task completion.
• Ability to work with minimal supervision.
• Multi‑tasking capability.
• Effective communication skills.
• Adaptability to change and fast‑paced environment.

• 1‑3 years warehouse/logistics support experience.
• 2‑3 years customer‑service experience.

• Occasionally:
  Handling/Fingering, Sitting.
• Frequently:
  Bending.
• Constantly:
  Walking and Standing.
• Lift/Carry: 21‑50 pounds;
  Reach above shoulder, reach outward, squat, or kneel.

None

Rarely exposed to fumes or airborne particles. Noise level usually low to moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the…