Account Manager
Listed on 2026-02-03
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Business
Client Relationship Manager, Business Development
Who We Are
YQN is a leading one‑stop international logistics online services platform, offering comprehensive logistics services including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, and port of destination services. We apply internet and digital technology to visualize and optimize cross‑border supply‑chain logistics, aiming to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQNLINK.
We have strategic partnerships with leading carriers such as COSCO Shipping, Maersk Line, and Sinotrans, and provide an ocean and air transport network from China to the world with innovative product offerings.
- Serve as a day‑to‑day point of contact for assigned clients, ensuring timely and professional communication in both Mandarin and English.
- Assist in managing client accounts, tracking service performance, and resolving issues or escalations.
- Support senior team in preparing reports, presentations, and client updates.
- Coordinate with internal teams (operations, logistics, customer service) to ensure client expectations are met.
- Participate in client meetings and calls as needed to maintain strong relationships and identify opportunities for growth.
- Maintain accurate and up‑to‑date records of client interactions and account activity.
- Translate documents and communications between Mandarin and English when necessary.
- Perform other duties as assigned.
- Bilingual fluency in Mandarin and English (spoken and written) is required.
- Minimum 1 year of experience in B2B client relationship management or related fields.
- Strong communication and interpersonal skills with a customer‑first attitude.
- Highly organized with attention to detail and ability to manage multiple tasks.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM experience is a plus.
- Bachelor’s degree in Business, Communications, or a related field preferred.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Pay: $20.00 - $25.00 per hour
Location:
Fontana, CA / Port Reading, NJ
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