Customer Service Representative - Joint Health Insurance Fund

Job Title

Customer Service Representative – Employee Benefits

New Jersey Platform

Iselin, NJ (5 days per week in-office)

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.

Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

The Customer Service Representative – Employee Benefits provides prompt, accurate, and courteous support service to clients and account teams. The ideal candidate should have a background in employee benefits and the ability to develop an excellent rapport clients and carrier partners. Project management and multi-tasking skills are crucial components of this position.

• Monitor incoming member calls and client email accounts receiving customer service requests related to eligibility and claim concerns.
• Assist Account Management Team with day-to-day administrative needs, such as claims and billing resolution, and other service-related items
• Manage benefits enrollment and terminations as needed, including COBRA qualifying event notifications in carrier/vendor portals
• Investigate and resolve complex issues with both carriers and clients, including claims and billing resolution, provider inquiries, provider referral issues and other administrative issues
• Assist with billing audits and reconciliation
• Assist with HRIS/Ben Admin system implementation, renewal updates and testing
• Assist with processes incoming Broker of Record letters, gather new client benefit information, add policy and commission structure to agency management system
• Assist with new carrier and plan implementations
• Review policies and contracts for accuracy
• Responsible for printing/binding of sales and renewal presentations and coordination of enrollment kit orders
• Prepare client mailings, including birthday/holiday gifts
• Assist with organizing client health expos and wellness events
• Schedule and coordinate internal and external meetings
• Create, organize, and maintain specialized, confidential and other office files or filing systems
• Assist other functional areas and agency personnel as time permits

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or the recognized equivalent is required
• Minimum of 2 years’ experience in the employee benefits and/or insurance industry
• Minimum of 2 years’ experience in a fast paced, professional office setting
• Previous insurance experience is preferred

• Proficiency in MS Word, Excel, Outlook, Internet, Adobe Acrobat and Power Point

• Strong attention to detail and proofreading skills
• Ability to produce high quality work in a fast-paced environment
• Work as a team member to achieve department goals and overall company goals
• Strong multi-tasking, organizational, communication and grammatical skills
• Ability to take direction and work independently of continuous supervision and stay focused on the project at hand
• A positive outlook and desire to learn and grow with the organization
• Excellent communication skills with the ability to provide clear, concise and accurate information in a written and verbal format
• Strong organizational skills with the ability to prioritize projects according to deadlines and urgency
• Flexibility, willing to “wear many hats” and assist team members in any other capacity relating to client services

• Competitiv…