Guest Relations Agent

Guest Relations Agent at The Crown at Woodbridge

£13.00 per hour before passing probation

Hours:

Minimum 24 hours per week

Following ongoing developments to our online offering for guests, allowing them to use self-service tools and a centralised hub of expertise, we are pleased to offer an opportunity for a Guest Relations Agent in our newly rebranded Guest Relations Team based at The Crown in Woodbridge.

Responsible for answering calls for all six hotels and directing them appropriately, you will also maximise reservations revenue, convert guest enquiries and deliver exceptional customer service to all our guests making reservations within The Hotel Folk.

The successful candidate must have a minimum of grade C GCSE (or equivalent) in Maths and English Language and have a minimum of 2 years’ previous experience both in sales as well as roles where customer service is a key focus, ideally in hotels.

Previous experience of working with Guestline or a similar hotel system is beneficial, but not essential as full training will be provided.

You must be able to demonstrate highly developed interpersonal and sales skills and have an excellent telephone manner. The ability and knowledge to follow robust business processes as well as excellent organisational skills are key, as is the capacity to remain calm under pressure and use initiative when appropriate.

Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Benefits of Working for The Hotel Folk:

• Free Golf at Thorpeness Golf Club and Hotel
• 28 days annual leave pro rata
• 50% off food in all our hotel restaurants
• B&B in any of our hotels from only £50 per room, per night
• Discounted products at our Weavers' House Spa
• Hospitality Action - Employee Assistance Programme
• Company pension scheme
• Tailored company induction and continued training and development opportunities