Tenancy Management Coordinator

Join Bromford Flagship Group and help us solve the housing crisis! We’re looking for a Tenancy Management Coordinator to support our Housing Team in delivering an outstanding service to customers and creating communities people are proud to live in.

This is a full time role, working from our Riduna Park, Melton office Monday-Friday, 37 hrs per week.

• Provide administrative support to the Housing Team.
• Triage tenant queries, understanding their needs and circumstances.
• Make decisions and give advice to tenants where possible, reducing demand on Housing Officers.
• Escalate unresolved queries to the appropriate team with detailed information for quick resolution.
• Respond to tenants professionally and promptly, showing empathy in all communication.
• Keep accurate records of conversations and actions taken.
• Proactively develop knowledge ofము ho‑management and compliance with legislation and Flagship policies.
• Support your manager in delivering our vision:
  Housing Made Simple
  .

• Excellent written and verbal communication skills.
• Ability to deliver complex messages in a clear, engaging way.
• Strong prioritisation skills and ability to manage changing priorities.
• Analytical skills to draw out relevant facts and make informed decisions.
• Educated to GCSE level or equivalent
  , or qualified by experience in a similar role.

In return for your hard work, we offer a competitive salary of £28,500 per annum and a benefits package.

For more job info, please review the Part I Play statement.

Advert closing date: 25th of Jan. Interviewing week of 2nd of Feb.

Ready to make a difference? Apply now and help us make renting homes simple and stress‑free for our tenants.

About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.