General Manager

Overview

The role of General Manager at Avery Healthcare’s Newcross Care Home in Wolverhampton is to lead and inspire a team to deliver excellent person‑centred quality care to residents in a safe, caring and stimulating environment. The successful candidate will be responsible for recruitment, retention and development of staff, ensuring high‑quality care and managing costs within budgetary control.

As the General Manager, your focus will be to lead and inspire a team to deliver excellent person‑centred quality care to residents in a safe, caring and stimulating environment whilst meeting regulatory requirements, professional and statutory standards, and business performance targets. You will also be required to provide ongoing inspirational leadership and management to the staff team, and ensure costs are well managed and maintained within budgetary controls.

Avery Healthcare is one of the UK’s largest providers of luxury elderly care homes. We are committed to creating meaningful lives together and offering exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Package

Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way. When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.

As part of our close‑knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We’re now seeking a warm, enthusiastic, and dedicated individual to join our award‑winning team as General Manager at Newcross Care Home in Wolverhampton. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as General Manager will be to lead and inspire a team to deliver excellent person‑centred quality care to residents in a safe, caring and stimulating environment, whilst meeting regulatory requirement, professional and statutory standards, and business performance targets.

Other responsibilities will include:

• Ensuring the consistent delivery of high‑quality care, person‑centred care and ensuring residents receive care based on best practice.
• Being responsible for the ongoing recruitment, retention, and development of staff within the Home.
• Acting as a focal point for contact with residents, their relatives, and visitors, as well as health and social care professionals involved in residents' wellbeing.
• Ensuring safe staffing levels are reviewed and maintained in accordance with both occupancy and dependency.
• Providing on‑going inspirational leadership and management to the staff team.
• Ensuring costs are well managed and maintained within budgetary controls, by reviewing regularly and monitoring stock.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have a minimum of four years of experience in a similar care environment.
• Have Leadership and Management Level 5 or equivalent.
• Possess excellent leadership and management skills.
• Have the ability to communicate effectively verbally and in writing, and be competent in IT.
• Be adaptive and flexible to cover a range of responsibilities at short notice.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes; we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued…