Deputy Services Manager

Job Summary

An exciting opportunity has arisen for an enthusiastic, highly motivated and experienced Deputy Employee Services Manager. The role is a fixed term contract to cover maternity leave.

Royal Wolverhampton NHS Trust provides a Payroll, Expenses and Pensions Service to 4 Trusts and an ICB across the Black Country and beyond, processing circa 40,000 employees per month.

This is a fast paced and busy department that prides itself on the standard of service it delivers and the excellent customer care it provides.

The Deputy Employee Service Manager is responsible for the day to day management of a large team and ensuring the timely, accurate payment of all employees in accordance with statutory and NHS Regulations.

Date posted: 06 February 2026

Pay scheme: Agenda for change

Band: Band 7

Salary: £47,810 to £54,710 a year per annum

Contract: Permanent

Working pattern: Full‑time, Part‑time

Reference number: 225‑CORP‑7657846

Job locations: New Cross Hospital, Building 12, New Cross Hospital, Wolverhampton, WV10 0QP

• To send the weekly and monthly BACS payment on time in line with the deadlines, handling up to circa £22m, ensuring all necessary checks and resolving any issues.
• Line manage the team, including recruitment, selection, appraisals, personal development, sickness absence policy and disciplinary issues, ensuring Trust HR policies are adhered to.
• Effectively manage and plan own and departmental workload to ensure the provision of a comprehensive payroll service which complies with all relevant regulations and statutory requirements while embracing departmental, Trust and Shared Service Client objectives.
• Engage in forward planning to anticipate potential service issues and work with the Trust, Shared Service clients and Service provider to mitigate risk.
• Review payroll processes and ensure effectiveness and efficiency, making improvements where required, following ESR Best Practice guidelines and introducing and managing improvements to systems and services, including the implementation of electronic systems.
• Liaise with all levels of staff within the Trust, Shared Service Clients and external organisations providing expert guidance on payroll legislation, expenses legislation, NHS Pension and the Trust’s alternative Pension scheme provider (NEST). Resolve highly complex payroll, tax and pension queries promptly and effectively, making decisions and authorising and documenting adjustments.
• Plan, in conjunction with the Head of Employee Services, the best way to implement legislative, procedural and system changes and ensure that standard procedures are developed and maintained. Assist in training of new staff and training in legislative updates.
• Communicate important and complex changes in legislation, processes or elements affecting pay to all trust staff using presentations, emails, face‑to‑face conversations, payroll messages, training guides and information packs. Record and implement actions from contract management meetings.
• Ensure all Trust procedures and SFIs are strictly adhered to when dealing with payroll and pension matters by providing expert advice to other staff.
• Ensure the rules on statutory payments for sick, maternity, adoption, shared parental, paternity leave, along with occupational payments, are adhered to for the Trust and Shared Service Clients.
• Manage the payroll element of the auto‑enrolment process.
• Ensure local pay scales and local pay elements are created, maintained and ended as required in line with authorisation received from the Trust or Shared Service Client.
• Liaise with auditors to ensure the efficient completion of internal and external payroll audits and implement audit recommendations.
• Process statutory and non‑statutory returns in accordance with appropriate timescales.
• Ensure all relevant monthly and annual reconciliations are carried out accurately and on time, submitting and maintaining records in line with NHS and Statutory Regulations. Including but not limited to the administration of P60s and P11
  
  Ds. Ensure the appropriate deductions for HMRC and NHS Pensions are correctly administered. Manage the control and reconciliation of other…