Senior Root Cause Leader - Complaints & RCA Strategy

A leading financial services firm in the UK is seeking a Senior Root Cause Manager to lead the First Line Root Cause Analysis efforts, initially focusing on Complaints. The candidate will provide leadership, develop the RCA framework, and engage with senior management to implement corrective action plans. Ideal applicants will have extensive experience in banking and a proven track record in leading teams.

This position requires applicants to be located in the UK and eligible to work without sponsorship.
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