SC Cleared Service Desk Analyst​/1st Line Support

SC Cleared Service Desk Analyst / 1st Line Support

Full-time

An exciting opportunity has arisen for a SC Cleared 1st Line Support/Service Desk Analyst to join a fast growing company based in Wolverhampton.

Job Type - Permanent

MUST BE SC CLEARED TO BE CONSIDERED FOR THIS ROLE AS IT IS AN URGENT REQUIREMENT

• Working knowledge of Microsoft Operating Systems and Microsoft Office
• Analytical ability
• Numerate/literate
• Excellent organizational and planning skills
• Excellent communication and inter-personal skills (written and verbal)
• Practical Problem solving skills
• PC literate
• Approachable and professional manner
• Self-motivated
• Flexible working attitude
• Able to use own initiative but also be an active team player
• Able to work under pressure whilst paying attention to detail
• Disciplined and focused approach

• Customer Service experience
• Call Centre experience
• Technical Help Desk experience

• Answer telephone calls from the customer within service level.
• Validate, record and allocate incidents using internal incident logging software.
• Carry out Service Requests based on defined processes.
• Correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail.
• Ensure all actions are performed within the customer's service levels.
• React to Service Requests using existing processes and assist in the creation of processes where required.
• Liaise with third party resolver groups, ensuring that information is passed on accurately and in a timely fashion.
• Contribute effectively to the maintenance of the service desk knowledge base.
• Escalate outstanding incidents in a timely manner.

If you are an experienced Service Desk Analyst/1st Line Support Analyst looking for a new role, have the relevant skills and live close to Wolverhampton then please apply today!