1st Line Business Central Support Consultant

1st Line Business Central Support Consultant

Wolverhampton - Hybrid 3 office /2 home

£28,000 - £34,000

We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service.

1st Line Business Central Support Consultant

Key Responsibilities:

• Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately.
• Identify, analyse, and resolve issues with Business Central, using the available resources and documentation.
• You should also be able to elevate complex or unresolved issues to a Team leader.
• Ensuring incidents and requests are resolved within set SLAs.
• Contribute to the creation and update of Knowledge Base articles.

1st Line Business Central Support Consultant Key

Skills and Experience:

• Ideally a minimum of 1 year experience working wi...