IT Support Engineer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces‑friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Unfortunately, we are unable to provide visa sponsorship for this role.

Working hours are Monday - Friday, 9am - 5pm. Travel to other Eurofins UK sites may be required.

As an IT Support Engineer, you will provide IT Infrastructure support to users based at supported sites across the UK and Ireland.

• Provide desk-side and remote support to users, including resolving hardware and software issues.
• Adhering to KPIs and SLAs.
• Set up, configure and install new PCs and associated equipment in accordance with company procedures.
• Provide local support for desktop, server and network infrastructure equipment.
• Open to work off site at Eurofins locations within UK and Ireland. A key part of this role will require regular travel to supported sites throughout the UK and Ireland; although the role will have a specified base location.
• Provide a high level of internal and external customer care.
• To partake in any developmental training as required in compliance with the Company Standard.
• Participate in covering on-site and off-site support, which may be as part of a shift rotation.
• Prepare technical proposals for improvement together with line manager.
• Creation and maintenance of working documentation, for example, SOPs and FAQs.

• In depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
• Strong hardware support skills, including maintenance of PCs, printers and other associated equipment.
• Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc.
• Microsoft Exchange/Outlook client.
• Strong Microsoft Office support skills.
• Ticketing systems such as Service Now
• Full driving licence
• Strong communication skills.
• Able to work alone and also as part of a team.
• Ability to plan, prioritise and organise own work.
• Excellent time keeping.
• Appropriate experience in a similar support role.
• Adhering to SLAs and meeting KPIs

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

• Life Assurance (4 times annual salary)
• Holiday Purchase Scheme
• Enhanced Maternity, Paternity and Adoption Pay Scheme
• Company Pension Plan
• Employee Assistance Programme – 24/7 confidential support.
• Free car parking
• Worldwide career opportunities
• Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to…