Domiciliary Care Coordinator

Wolverhampton (Office-based with field work)

Part Time

£25,000 – £27,000 per year DOE

We are recruiting an experienced Care Coordinator to manage daily scheduling, supervise care staff, and maintain excellent service standards. This is a pivotal role ensuring quality care delivery and compliance with CQC regulations.

• Staff Scheduling & Rota Management
• Create and manage staff rotas to ensure all care visits are covered
• Respond to last-minute absences or changes and reallocate staff as needed
• Client Care Planning
• Develop and update individual care plans in collaboration with clients and families
• Conduct client assessments and regular care reviews
• Supervision & Support of Care Workers
• Provide ongoing support and guidance to care staff
• Conduct spot checks, supervisions, and performance reviews
• Act as the first point of contact for clients, families, and staff
• Liaise with healthcare professionals and social services as required
• Compliance & Record Keeping
• Maintain accurate records of care delivery, rotas, incidents, and staff performance
• Ensure documentation meets CQC standards and internal policies
• Training & Onboarding
• Support the induction of new carers and arrange mandatory training
• Monitor staff training compliance and arrange refreshers when needed
• Emergency Cover & On-Call Duties
• Participate in the out-of-hours on-call rota (if applicable)
• Step in to cover visits when necessary to maintain continuity of care
• Quality Assurance
• Monitor service delivery through client feedback and audits
• Address complaints and incidents in a timely and professional manner
• Recruitment Support
• Assist in recruiting care staff, including interviewing and shortlisting candidates
• Ensure all new hires meet safeguarding and regulatory requirements (e.g., DBS checks)
• Health & Safety
• Identify and manage risks in care delivery
• Ensure all staff adhere to infection control, safeguarding, and health & safety policies

• Minimum 1 year experience in a similar role
• Knowledge of domiciliary care sector
• Strong organisational and IT skills
• Full driving license

Day

Permanent

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