Accounts Receivable and Treasury Query Officer Job Wolverhampton area,England UK,Finance & Banking

Job overview

The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust are moving their Financial Services to be provided by NHS Shared Business Services (SBS) under a Finance and Accounting Service. This is an exciting time as we move to a new finance system and look to recruit a team of people who will work across both Trusts to liaise with SBS and help resolve queries within the Trusts.

Posts are advertised as full time, however we offer flexible working options and we welcome applications from people who are looking for part time or job share. All positions will be on a hybrid basis with approximately 40% of your working hours being office based.

Main duties of the job

The Accounts Receivable and Treasury (AR&T) functions of The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trusts (the Trusts) are contracted out to NHS Shared Business Services (NHS SBS). This post works as part of the invoice query team who are responsible for resolving queries referred to the Trusts from NHS SBS as well as coding and allocating income that has not been able to be allocated by NHS SBS.

This post also supported with activity that is subsidiary to the AR&T functions including preparing debt for legal action or write off. The post also assists in maintaining the authorised signatory lists for the Trusts and keeping finance system users up to date in line with this and other user requests.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.

We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards;
The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Act as a partner contact between NHS SBS and trust organisations. Be responsible for ensuring that queries relating to invoices issued are resolved either by the invoice requester or within the finance team and the wider Trusts.

Co‑ordinate across the finance departments the allocation of cash where SBS where they have been unable to identify where this should be coded. This may involve contacting colleagues as well as external organisations and liaising managers throughout the wider Trusts.

Responsible for liaising with Private Patients and Trusts Contract Income Teams to ensure queries are resolved in a timely manner to assist with prompt payment.

Take responsibility for attending the regular AR "debt call" meetings with nominated NHS SBS team members and be responsible for ensuring that Trust actions are followed up with the appropriate managers throughout the Trusts.

Work with NHS SBS to review debt collection and take a lead in advising managers throughout the Trust what actions they can take to assist in enabling SBS to collect the cash on behalf of the Trusts.

With SBS review Bad Debts and formulate actions plans for NHS SBS and Trusts to follow regarding specific debtors.

Train, support and supervise staff within the Trusts to raise invoice requests within the finance system, offering expert guidance and understanding of the various aspects of the request including financial coding and VAT.

Process overseas tax claims relating to invoices issued.

Be responsible for the compilation of debts for write off when debt collection options have been exhausted and seek approval for write offs in line with Trust policy.

Take responsibility for the set up customer…


Increase/decrease your Search Radius (miles)



Job Posting Language