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Customer Service Advisor
Job in
Wolverhampton, West Midlands, WV98, England, UK
Listed on 2026-03-06
Listing for:
Penny Post Credit Union
Full Time
position Listed on 2026-03-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Key Responsibilities
- Office based role handling customer enquiries, on the phone, face-to-face and electronic.
- Process deposits, withdrawals, and account requests.
- Open new accounts, ensuring documentation is completed correctly and verified.
- Maintain accurate and up-to-date records on internal systems.
- Deliver excellent, member-focused customer service at all times.
- Process incoming and outgoing mail and maintain electronic filing systems.
- Promote the organisation's products and services to support membership retention. Work collaboratively with colleagues and follow established policies and procedures.
- Undertake any other duties as directed by the Head of Customer Experience.
- Previous customer service experience (essential).
- Strong verbal and written communication skills.
- Professional and customer-focused approach.
- Ability to deal sensitively with vulnerable customers.
- Excellent attention to detail and data accuracy.
- Strong organisational and time management skills.
- Ability to prioritise workload and meet deadlines.
- Proactive, accountable, and able to use initiative.
- Works effectively both independently and as part of a team.
- Competent in Microsoft Word, Excel, and Outlook.
- Willing to undertake relevant training.
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