Healthy Homes Coordinator

Overview

At Bromford, our purpose is to invest in homes and relationships so people can thrive. We believe every customer has a fundamental right to a home that is safe, secure, and warm — and we will never compromise on delivering homes that meet and exceed these standards.

We are recruiting three Healthy Homes Coordinators to join our growing team. These roles are central to ensuring our customers receive a responsive, well‑coordinated service, particularly in relation to Damp and Mould (D&M) cases.

As a Healthy Homes Coordinator, you will coordinate the effective management of cases within the Healthy Homes Team, with a particular focus on Damp and Mould. You’ll act as a central point of contact — directing and tracking enquiries, ensuring information is accurate and up to date, and progressing cases through triage, survey, and works stages. You will raise work orders, allocate actions to the appropriate teams, and ensure each case moves forward efficiently.

Often the first point of contact for emails, system tasks, and telephone enquiries, you will play a key role in keeping our service organised, responsive, and customer‑focused.

A critical part of the role is monitoring case progress, maintaining accurate records, and ensuring clear, timely communication throughout. You will also help the team learn from customer feedback and insight, supporting continuous improvement in how we respond to Damp and Mould cases.

• Proven experience in a similar coordination, planning, or case management role where attention to detail and prioritisation are essential.
• Strong customer service experience within a complex or fast‑paced environment.

• Understanding of repairs, construction, or housing‑related services.
• Confidence using digital systems and managing data accurately.
• A flexible and reliable approach to work, including managing time effectively and travelling where required.

16th March 2026

We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.

For any questions or assistance, please contact the Resourcing Team at .

• Flexible and hybrid working; many roles support working across our main locations and home.
• Performance‑related pay based on shared success.
• A choice of pension schemes with employer contributions of up to 10%.
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family.
• Generous holiday, occupational sick pay and paid family leave.
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more.
• Attractive career development opportunities.

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