Experienced Customer Service Consultant

Job Title:

Temporary Experienced Customer Service Consultant

Location:

Wolverhampton

Job Description:

We are seeking a Temporary Experienced Customer Service Consultant to join our team in Wolverhampton. The ideal candidate will have a strong background in customer service, with excellent skills in handling queries and front of house operations.

Key Responsibilities:

- Provide exceptional customer service by addressing and resolving customer queries efficiently.

- Manage front of house duties, ensuring a welcoming and professional environment for all visitors.

- Utilize various programmes to assist in customer service operations and maintain accurate records.

- Demonstrate excellent telephone manner to handle inbound and outbound calls effectively.

- Collaborate with team members to ensure a seamless customer experience.

Required

Skills and Experience:

- Proven experience in a customer service role.

- Strong communication and interpersonal skills.

- Proficiency in relevant programmes and customer service software.

- Exceptional telephone manner and ability to handle high call volumes.

- Ability to work independently and as part of a team.

Duration:
Temporary position with potential for extension based on performance and business needs.

Application Process:

Interested candidates should submit their CV and a cover letter outlining their relevant experience and skills