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Customer Service Advisor

Job in Wolverhampton, West Midlands, WV98, England, UK
Listing for: Culligan UK
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below

Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.

Working Hours:

Monday-Friday 8:45 AM - 5:00 PM

Key Responsibilities
  • Provide excellent customer service via inbound calls and Salesforce cases.
  • Resolve customer queries efficiently at first contact wherever possible.
  • Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
  • Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
  • Collaborate with internal teams to upscale and resolve complex issues.
  • Ensuring relevant systems and date are accurately updated.
  • Maintain up-to-date knowledge of products, services, and processes.
Requirements
  • Strong communication skills and adept at problem‑solving.
  • Self‑motivated and ability to work as part of a team.
  • Proficient with Microsoft Office Suite and basic CRM software.
  • Capable of managing multiple priorities in a fast‑paced environment.
Benefits
  • 23 Days Holiday + Bank Holidays
  • Company Pension Scheme
  • Company Sick pay (after qualifying period)
  • Cycle to Work Scheme Available
  • Employee Reward & Discount Platform
  • 24/7 access to Employee Assistance Program through Health Assured
  • Access to on‑going learning and development via our online learning platforms
  • Onsite parking available
  • Lie Assurance Scheme
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