Customer Service Advisor

Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.

Working Hours:

Monday-Friday 8:45 AM - 5:00 PM

• Provide excellent customer service via inbound calls and Salesforce cases.
• Resolve customer queries efficiently at first contact wherever possible.
• Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
• Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
• Collaborate with internal teams to upscale and resolve complex issues.
• Ensuring relevant systems and date are accurately updated.
• Maintain up-to-date knowledge of products, services, and processes.

• Strong communication skills and adept at problem‑solving.
• Self‑motivated and ability to work as part of a team.
• Proficient with Microsoft Office Suite and basic CRM software.
• Capable of managing multiple priorities in a fast‑paced environment.

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on‑going learning and development via our online learning platforms
• Onsite parking available
• Lie Assurance Scheme