Customer Service Assistant

Position

Customer Service Assistant

£6,185 - £6,383 (Grade
3)

14 hours per week (see shift pattern below)

Part time, permanent

WV Active Central & Aldersley

The shift patterns listed below are fixed and cannot be changed, so please only apply if you are able to work these hours.

• Week 1 & 2:
  Thursday 14:15-22:15, Friday 14:15-21:45
• Week 3 & 6:
  Monday 15:00-19:00, Saturday 07:30-16:30
• Week 4 & 5:
  Thursday 06:15-14:15, Friday 06:15-14:15

At WV Active we want to hear from you. As a Customer Service Assistant, you’ll need to be customer focused, want to help our members achieve their fitness goals, have a modern approach and be ready to move the business forward. You will deliver excellent customer service as WV Active’s front of house representative and provide a welcoming, warm and professional environment to all visitors.

You will have a positive and customer‑orientated approach in ensuring visitors have the best experience. You will support the Sales & Service Manager in sales, retention and administration of memberships. You will also have an interest in the leisure and fitness industry and be knowledgeable about WV Active facilities and offers to actively sell and promote services.

Essential qualifications highlighted in the person specification and an enhanced DBS check.

This post is subject to the essential qualifications highlighted in the person specification and an enhanced DBS check.

If you are called for an interview, please ensure you have relevant identification and qualification certificates to provide.

For more information please contact James Hayes at jame

• Customer Service Assistant JD-PS.docx