Customer Service Representative; Aftermarket; H​/F - Goodrich Actuation Systems Limited

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace.

La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.

What does the role look like? We are looking for a proactive and customer-focused Customer Service Representative to join our Aftermarket team in Wolverhampton. This role sits at the heart of our customer operations. You will act as the primary point of contact for a portfolio of customers, ensuring orders are managed efficiently, issues are resolved quickly, and communication is clear and professional throughout.

Working within a fast-paced aerospace environment, you will collaborate closely with production, sales, supply chain and logistics teams to ensure on-time delivery and exceptional service performance. If you thrive on ownership, enjoy solving problems and take pride in delivering a first‑class customer experience, this could be the role for you.

• Act as the main point of contact for a portfolio of Aftermarket customers
• Manage customer enquiries via phone and electronic channels, including order updates, quotations and issue resolution
• Review RFQs, purchase orders and contracts to ensure compliance with agreed terms
• Coordinate order management and scheduling activities in line with delivery commitments
• Monitor performance against agreed schedules, managing expectations and escalating issues where required
• Work closely with internal teams (production, sales, shipping and warehouse) to resolve delivery or shipment queries
• Support invoice resolution and timely cash collection
• Contribute to continuous improvement and Lean activities to enhance processes and customer satisfaction

Essential skills:

• Proven experience in a customer service role, managing accounts and building strong relationships
• Strong communication skills with high attention to detail and the ability to manage multiple priorities
• Experience using SAP (Sales & Distribution modules) or a similar ERP system

Desirable skills:

• Experience with in aerospace or a regulated manufacturing environment
• Understanding of export requirements (including EUUs and export licences)
• Exposure to Continuous Improvement or Lean principles