Customer Service Administrator M​/F; H​/F - Goodrich Actuation Systems Limited

Customer Service Administrator M/F (H/F) – GOODRICH ACTUATION SYSTEMS LIMITED (UK)

What does the role look like? We are looking for a motivated and detail-oriented MRO Storefront Administrator & Customer Service Representative (CSR) to join the MRO Storefront team during a period of significant transformation. This role will initially focus on supporting high-volume administrative and transactional activities required to stabilise and operate the current MRO Storefront, while progressively evolving into a customer-owned, end-to-end service role over time.

At present, the Storefront function manages a substantial amount of manual and administrative work, including central inbox management, SAP data entry, unit induction, quoting activities, and coordination with MRO repair sites.

The successful candidate will play a key role in executing these activities accurately and efficiently, ensuring continuity of service for customers and Repair Operations. The long‑term objective laid out by the MRO Storefront Team Leader and the Repair Operations Director is to progressively eliminate manual and low-value administrative work through process improvement, automation, and system enhancements, enabling the full Storefront team to transition to a customer-based operating model.

By the end of 2026, the target state is for each CSR to have ownership of a defined group of customers, managing the MRO process end-to-end from induction to invoicing, supported by a mature, standardised, and automated process framework.

• Monitor and manage the central Storefront inbox.
• Perform manual SAP transactions, including unit inductions, order creation, and quotation setup.
• Support the quotation process, including customer interactions and coordination with MRO repair sites.
• Respond to customer inquiries, providing accurate status updates and information.
• Coordinate closely with external MRO repair sites to gather technical, scheduling, and pricing inputs.
• Maintain accurate and complete data within SAP and supporting systems, ensuring traceability and compliance.
• Support order management, scheduling alignment, and customer communication across the repair lifecycle.
• Assist with invoice query resolution and turnback collection activities, escalating issues as required.
• Report operational issues through the Quality, Cost, Delivery, People, Safety (QCPC) process.
• Escalate complex customer or operational issues to the MRO Storefront Team Leader.

• Strong customer service mindset with clear, professional communication skills.
• Experience in an administrative, customer service, or operational support role within an Aftermarket, MRO, or service-driven environment.
• High attention to detail and comfort working with manual, transactional system activities.
• Working knowledge of SAP (Sales & Distribution modules preferred) or similar ERP systems.
• Ability to work in a structured, process-driven environment while adapting to change.
• Willingness to learn end-to-end MRO processes and progressively take on increased responsibility.

• Exposure to aerospace MRO or defence-related environments.
• Understanding of quoting, invoicing, turnback management, or cash-collection processes.
• Awareness of export control requirements, including EUUs and export licences.
• Familiarity with Continuous Improvement or Lean principles.
• Aspiration to develop into a full customer-ownership role within a customer-based Storefront organisation.

Employment type:

Full-time