Customer Support

Job Title

Customer Support – Wolverhampton

Wolverhampton – within a reasonable distance of Lloyds and Halifax branches

35 hours a week, including Saturdays – Full‑time

£25,000, increasing to £26,950 after 6 months. You can earn up to £31,450 by progressing through the Skill Progression Framework.

You’ll begin by providing face‑to‑face support to customers at one of our branches. Over time you may transition into remote roles, helping customers over the phone, via web‑chat, social media or video calls.

• People person – honest, genuine, caring about helping people with their finances (no previous financial services experience required)
• Quick to build relationships to give customers a fantastic experience
• Empathy – put yourself in the customer’s shoes, act with care and integrity, resolve queries and give customers confidence in the service you’re providing
• Commitment to deliver on your promises and go above and beyond for your customer
• Team player – collaborate closely with colleagues to ensure your customers’ needs are met
• If located in one of our hybrid locations, you must meet home‑working criteria (quiet private room, stable internet)

Our focus is to ensure we are inclusive every day; we want our people to feel that they belong and can be their best, regardless of background, identity or culture. We’re disability confident and welcome applications from under‑represented groups.

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Flexible benefits such as discounted shopping
• 22 days’ holiday (increases over time) – pro‑rated for part‑time roles
• Well‑being initiatives and generous parental leave policies
• Annual salary review on 1 April

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today – our roles generate a considerable amount of interest and close early, so don’t miss out.