Customer Service Advisor

Customer Service Advisor

EA First Ltd is recruiting for a Customer Service Advisor on behalf of a leading manufacturer based in Wolverhampton. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from EA First

My client, a leading manufacturer based in Wolverhampton, is seeking a Customer Service Advisor to deliver exceptional customer service and build strong relationships.

My client operates from a purpose-built site in Wolverhampton and are a market leader in their product offering. They are part of a larger US group which facilitates a global customer base.

• Provide high-quality customer service via phone and email to a range of key account customers
• Meet and exceed service targets and KPIs
• Work closely with internal teams to resolve customer queries efficiently
• Offer proactive recommendations to enhance customer experience
• Process customer orders and maintain accurate database records
• Support general administrative tasks within the team

• Experience in customer service or account management
• Excellent verbal and written communication skills
• Commercial awareness and confidence working to KPIs
• Familiarity with systems such as SAGE or Salesforce (advantageous)
• Creative problem-solving skills and a proactive approach

Please note this role is full time on-site in Wolverhampton.

EA First Ltd are acting as an Employment Agency for this permanent vacancy.

• Mid-Senior level

• Full-time

• Administrative

• Manufacturing