IT Supplier Relationship Manager

About the team

OSB are looking to strengthen its IT Supplier Relationship team, to support our growing dynamic supply chain. The team is new, and working with the IT Commercial Team the mission is to create a professional team supporting our internal stakeholders and our IT Suppliers. This is a critical role in the Banks Third Party Vendor management approach. By creating robust category management, you will be part of a team that shapes the future of our technology supplier and relationship management landscape.

This is a greenfield environment; if you are interested in creating something from the ground up within a busy IT department that is rising to meet the needs of an evolving post‑merger environment, then this could be the right role for you. You will be part of a team of 6 within the office of the CIO function. At OSB, our office of CIO function is a collaborative friendly team with an open‑door policy.

This role can be in Wolverhampton or Chatham.

OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost‑efficient operating model is supported by our wholly‑owned subsidiary OSBIndia.

Before you read on, we’re committed to diversity and hope that our employee base reflects the diverse nature of society. To understand more, please follow.

In this role, you will have the opportunity to work with a variety of stakeholders, 300 suppliers and to carry out horizon scanning. The day to day will involve strategic management of vendors, regular reviews with suppliers and setting up the governance framework. The split will be 30% supplier engagement, 40% internal stakeholder management and the rest will involve governance.

• Bringing best practice to manage suppliers within IT to deliver high quality engagement with, being responsive to internal demands, open to the challenges articulated by the supplier and be able to demonstrate management of supplier’s performance in line with statutory responsibility.
• Holding the suppliers to account and ensure they prepare and provide regular status and governance reports against key metrics. In some instances, these metrics will need to be developed.
• Chair a range of supplier meetings for senior stakeholders, ensuring an appropriate agenda, papers from both parties and appropriate minutes.
• Working collaboratively with the IT subject matter experts to ensure the right level of involvement from them in the supplier interactions. Helping colleagues understand supplier obligations and what their expectations should be while and allowing suppliers an opportunity to present potential changes that may be of advantage to the company. Where possible, ensuring value add from supplier.
• Work with the Commercial, Vendor Management and Legal teams closely to ensure a smooth pathway through governance, contract tender, award through to live service and exit.

We offer a base salary dependent on experience starting at £48,000 to £58,000 and a competitive benefits package including :

• Discretionary annual bonus opportunity of up to 15%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity / Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13‑week period.
• Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work…