Service Advisor - Skoda

The Vacancy

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we’re not just selling cars; we’re creating exceptional experiences for our customers.

Johnsons Cars is one of the UK’s leading independent franchise dealership networks, with 53 multi‑award‑winning dealerships across the country. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo and Mazda.

• To provide the highest levels of customer service by delivering a knowledgeable, courteous, responsive and efficient service that projects the quality image of the brand and the company.
• To ensure all customer expectations and requirements are exceeded throughout.
• To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing and repairs, and ensuring customers are fully aware of the likely timescales and costs.
• The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.

• Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
• Be focused on achieving goals; possess excellent interpersonal skills and be recognised as a self‑motivated team player and target achiever.
• Have good telephone and face‑to‑face customer communication.
• Have experience working in a Service Advisor role within an automotive environment.
• Hold a valid UK driving licence.
• Enjoy working in a fast‑paced, process‑driven after‑sales environment and have strong organisational skills.

• Birthday Leave: an extra paid day off on your birthday.
• Company Pension Scheme.
• Staff Discounts across all 17 iconic brands for vehicle sales, servicing, parts and labour.
• More Discounts: access to a benefits platform offering discounts on a range of items including fitness gadgets and grocery items.
• Dentist on Demand: on‑demand dental services for all employees.
• Optional Benefits: a range of optional benefits, including healthcare cash plans.

• 31 days paid annual leave, increasing to 33 days with longevity of service.
• Industry‑leading product and manufacturer training to support your growth and success.
• An internal training academy and partnership with top Automotive Management trainers for career progression.

Welcome to Johnsons Cars, one of the UK’s biggest independent dealer groups, with 58 sites nationwide and a presence across 17 esteemed brands. We deliver exceptional service to our valued customers and provide a platform for your personal and professional growth.

• Innovation – we are creative and fearless in our work.
• Accountability – we take ownership of our work and lead from the front.
• Teamwork – we collaborate widely and build supportive environments.

• Life Assurance
• Company Pension Scheme
• Birthday Leave
• Enhanced Holiday Entitlement
• Staff Discounts
• Johnsons Benefits Platform

Basic Salary of £28,000 and £6,000 bonus on top.

Service Advisor experience is essential for this role.