Administrative Assistant

Community Paediatrics are looking for a highly motivated Administrative Assistant to provide essential support to our medical secretary and administrative teams at the GEM Centre.

This is a full time, office based position, working Monday‑Friday at the GEM Centre, Neachells Lane, Wolverhampton.

• Prepare notes for all attendances and ensure reports relevant to each attendance are available.
• Accurately input, update and monitor patient related information onto the patient administration system and within databases / spreadsheets.
• Process, book in and cancel appointments for clinics, home visits and school visits.
• Type and produce non‑clinical letters and documents when required.
• Demonstrate competent interpersonal skills with staff, young people, parents, carers and professionals on the telephone and face to face, providing routine, non‑clinical information where appropriate.
• Problem‑solve, dealing with enquiries effectively and responsively – redirecting if necessary/appropriate to do so.
• Deal with queries, checking data with staff and patients.
• Communicate information verbally and in writing and communicate routine information with patients and staff.
• Plan and prioritise own workload.
• Provide support to colleagues, both admin and clinicians as appropriate and when needed, which may include sending out letters, uploading of documentation / scanning, and inputting of data.
• Follow Trust and Local department policies.
• Demonstrate own activities to new or less experienced employees.
• Undertake surveys or audits, as necessary to own work – e.g., complete staff surveys, basic audit pro‑forma.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are proud of the diversity of both our staff and the communities we serve, and are working to fulfil our values, improve the quality of care for patients, and solve the healthcare problems of tomorrow.

We have been rated as Good by the CQC and have received numerous awards, including the Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

We offer a supportive working environment and are committed to creating flexible working arrangements that suit your needs.

Please see attached job description and person specification for further information regarding this vacancy.