Care Coordination Manager

📢
Hiring:
Care Coordination Manager 📢
📍 Location: Wokingham (Office-Based)
💰 Salary: £40,000 – £45,000 DOE

🚨 We’re recruiting for an experienced Care Coordination Manager to lead and oversee a high‑performing coordination function within a growing complex care provider. This is a pivotal operational leadership role, responsible for workload allocation, rota governance, package mobilisation, and stakeholder engagement across complex and lower‑risk care packages.

• ✅ An experienced Care Coordination Manager, Senior Coordinator, or Operations Lead
• ✅ Someone with strong workforce planning, scheduling, and people management experience
• ✅ A confident leader who can manage competing priorities in a fast‑paced environment
• ✅ A professional with strong stakeholder engagement and governance skills

• 🔹 Lead and manage a team of Care Coordinators, allocating workload across complex and lower‑risk packages
• 🔹 Oversee rota planning, workload balancing, and SLA‑driven task management
• 🔹 Ensure proactive scheduling, forward planning, and visibility of care delivery
• 🔹 Act as the main scheduling contact for new package mobilisation and transitions
• 🔹 Work closely with recruitment, clinical, and operations teams to match carers to packages
• 🔹 Monitor compliance with care records, data entry, and documentation standards
• 🔹 Represent the coordination function at MDT meetings and liaise with commissioners and stakeholders
• 🔹 Track and report key operational metrics including rota gaps, mobilisation timelines, and team performance
• 🔹 Conduct performance reviews, coaching, and team development
• 🔹 Identify process improvements and lead service optimisation initiatives
• 🔹 Participate in the on‑call rota on a rotational basis

• • Minimum 4 years’ experience in care coordination, operations, or workforce planning
• • Proven people management and leadership experience
• • Strong knowledge of rostering, payroll, and care management systems
• • Excellent organisational, communication, and stakeholder engagement skills
• • Calm, solution‑focused approach under pressure
• • Full UK driving licence

• • NVQ/QCF Level 3+ in Health & Social Care or Management
• • Understanding of CQC regulations and complex care delivery

• • Salary £40,000 – £45,000 DOE
• • Senior operational leadership role with autonomy and influence
• • Opportunity to shape coordination strategy and service delivery
• • Supportive senior leadership and multi‑disciplinary teams
• • Career progression within a growing complex care organisation