Brand and CX Insight Reporting Manager

Brand and CX Insight Reporting Manager – 8 Month Fixed Term Contract

Are you passionate about transforming customer insight into meaningful business action? This role is all about using data, research and storytelling to shape strategy, strengthen brand equity and elevate customer experience at scale.

You’ll work at the intersection of customer insight, brand, and experience—partnering across Business Units, Geographies, Customer Operations and Brand Leadership to drive transformative outcomes for both customers and the business.

In this role, you will uncover strategic brand and experience insights from a wide range of customer data sources and translate them into clear, compelling actions that drive growth. You’ll act as a trusted advisor to senior leaders, influence future strategy, and inspire an insight‑led mindset across the business.

This role will work in the office 3 days a week and 2 from home. It is an 8 month fixed term temporary contract.

• Leverage Voice of the Customer (VoC), Global Brand Health Tracking and other insight sources to assess brand and experience performance across key journeys and workflows
• Translate complex insights into powerful, engaging stories that drive measurable brand and experience uplift
• Act as a strategic advisor, shaping future strategies, action plans and corrective initiatives
• Triangulate multiple data inputs to define operational and strategic targets
• Seek out, collate and synthesise diverse internal and external data sources into a compelling narrative
• Guide and shape reporting produced by the Customer Experience Data team, ensuring insight needs are clearly framed and addressed
• Design innovative ways share insights, including presentations, infographics, customer videos, town halls and AI‑enabled approaches
• Lead and inspire other insight professionals, supporting prioritisation, performance and clear communication across programs
• Enable teams to self‑serve insights by acting as a subject‑matter expert across data sources and platforms
• Champion an insight‑driven culture by promoting self‑service research tools across the organisation

• Significant experience in a VoC, customer insight or customer‑centric role, ideally within a global matrix organisation
• Strong experience interpreting CX metrics and complex data models, using insight to define and evolve “what great looks like”
• Proven ability to build trusted relationships and influence senior leadership
• Excellent stakeholder management and prioritisation skills
• Exceptional communication and storytelling skills, with the ability to present complex ideas clearly and concisely
• Ability to adapt style for diverse audiences and facilitate workshops across functions and seniority levels
• Experience with quantitative and qualitative research methods; brand tracking experience highly desirable
• Comfortable working in fast‑paced, ambiguous environments with multiple competing priorities
• Hands‑on experience with survey platforms such as Qualtrics, Medallia or Survey Monkey

• Generous bonuses and pension scheme:
  Up to 8% matched pension contribution plus 2% top‑up by Sage
• 25 days of paid annual leave with the option to buy up to an additional 5 days
• Paid 5 days yearly to volunteer through the Sage Foundation
• Enhanced parental leave
• Comprehensive health, dental, and vision coverage
• Work‑away scheme for up to 10 weeks a year
• Access to various helpful memberships for finances, health and wellbeing

• Mid‑Senior level

• Contract

• Research, Analyst and Information Technology
• Industry: Software Development