Job Description & How to Apply Below
Role description
Business Analyst for independent organization responsible for planning Britains entire energy system, operating the electricity network, and offering expert advice to the sectors decision- makers.
The Project ‘ CRM Transformation’ is focused on improving the current CRM processes, Implement new automated process and products on salesforce Platform. support a large-scale Salesforce Transformation Project.
The ideal candidate will work closely with stakeholders to analyze, document, and optimize customer business processes, ensuring successful implementation of Salesforce solutions. This role requires strong skills in requirements gathering, BRD documentation, and familiarity with relevant tools and methodologies.
Key responsibilitiesCollaborate with business stakeholders to understand current processes and pain points. Conduct workshops, interviews, and process walkthroughs to capture detailed requirements.
Map existing business processes and identify gaps. Define future-state processes aligned with Salesforce capabilities.
Prepare Business Requirement Documents (BRD), Functional Specifications, and User Stories. Ensure traceability between requirements and solution design.
Act as a liaison between business teams and technical teams. Communicate requirements clearly and manage expectations.
Work with Salesforce architects and developers to validate solutions. Ensure alignment with best practices and platform capabilities.
Utilize tools like ADO, Jira, Confluence, Visio, Lucidchart, and MS Office Suite for documentation and collaboration.
- Proven experience as a Business Analyst in CRM or Salesforce projects.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and related modules.
- Expertise in business process mapping, gap analysis, and requirements documentation.
- Hands‑on experience with BRD creation, user stories, and acceptance criteria.
- Familiarity with Agile frameworks and tools like Jira and Confluence.
- Excellent communication, stakeholder management, and analytical skills.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×