Administration Officer

Job Summary

Full Time Post available – 37.5 hours (Friday working is likely required)
Part Time Post available – 28.0 hours (Friday working is likely required)

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a permanent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.

The MSK CSS / IPASS / BLIS Administration Team prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.

The team of administration officers are led and supported by Administration Managers and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical / counselling psychologists and other healthcare professionals, including medical consultants.

• To use electronic patient booking systems, including E‑Referrals and RIO to help facilitate an efficient referral and booking process
• To use and support with a variety of digital & electronic application systems – including Webex, our flexible telephone system
• To be an accessible and central point of contact for service users, including patients and GP's
• Take responsibility for assigning caseloads / task management
• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated "outstanding" by the CQC, we are committed to providing the best possible care to people across Berkshire. As an employer, we are committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

• Flexible working options to support work‑life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• "Cycle to Work" and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

• Ability to work well within a team
• Excellent communication skills
• Multitask and provide admin support across different areas within our three services
• Show flexibility, compassion and understanding to develop our services and better the patient experience

• Educated to A Level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience

• Computer skills
• Customer care/Handling verbal complaints
• Conflict resolution
• Diversity
• Willing to undertake further personal and professional development

• Experience of dealing with the public
• Working in an office environment in an Administrative role (e.g. typing and dealing with telephone queries)
• Team working

• Willingness to learn RiO/diaries
• Excellent written and oral communication skills
• Understand the importance of confidentiality, dignity and privacy and respecting diversity
• Computer skills to include Word, Excel, email and databases
• Excellent organisational skills and ability to prioritise
• Approachable, helpful and able to empathise
• Ability and willingness to learn
• Ability to work…