Customer Service Administrator

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Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

We are looking for a motivated, people‑oriented Customer Service Administrator for our team based in Winnersh or Telford. The ideal candidate will have Customer Service experience.

You will be responsible for interfacing with customers, logistics, and manufacturing and supporting the service representatives to handle a variety of post‑sales service functions. You will solve administrative problems requiring process and customer service knowledge.

• Perform administrative support to our customer service representatives, ensuring that we are managing the repair/calibration requests.
• Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes, and dealing with customers’ queries.
• Handle customer collection requests.
• Assign emails to the Customer Service representatives.

• 2‑year fixed contract
• Immediate incorporation
• Flexible working between home and office

• Customer service experience in a fast‑paced environment.
• Some relevant experience in an administrative role.
• Excellent written, verbal, and presentation skills.
• Excellent teamwork, with a proactive mindset.
• Detail‑oriented with strong customer service, organisational and follow‑up skills.
• Effective and cooperative interaction with employees at all levels.
• Ability to operate in a complex organization and handle multiple tasks simultaneously.

Keysight is an Equal Opportunity Employer.