Practice Manager

Overview

A new and exciting opportunity has arisen for an accomplished and highly motivated manager to join this established and respected medical practice. Salary is starting from £42,000 depending on experience. 37.5 hours per week. Candidates must be conscientious, provide dynamic leadership and have the passion, integrity and initiative to drive success. Previous NHS or Practice management experience is essential. Leadership skills, a sound knowledge and demonstrable competency in all aspects of business management.

You will be expected to hold regular practice and staff meetings and attend multi-disciplinary meetings together with external meetings.

The Practice Manager will be expected to respond to Practice requirements as and when they arise, demonstrating the ability to work under pressure and plan strategically whilst coping.

MAIN DUTIES OF THE JOB

The successful candidate will be responsible for the efficient and safe operational management of the Practice. You will lead all aspects of operational management within the Practice, including strategic planning, human resources, patient service delivery, information technology, clinical governance, quality and performance management and health and safety.

You will also have the vision, willingness and drive to adapt to NHS targets and changes within a profitable, efficient working environment.

Chobham and West End is a GP Practice providing primary care services to a patient population of approx 10,000 patients from 2 sites. Chobham and West End Medical practice is a friendly, well organised, thriving, training Practice. The GP Practice is an active member of PCN and is rated as Good by the Care Quality Commission.

The following is the list of tasks and responsibilities expected from the Practice Manager:

Human Resources

• Demonstrate strong management skills in HR
• Evaluate and identify personnel requirements, select and recruit staff.
• Lead and support all staff. Allocate work and assess staff performance.
• Prepare and undertake a system of annual appraisals and personal development plans, set objectives, identify and implement training and development needs.
• Monitor and evaluate performance of the team against objectives, identify and manage change.
• Assess and improve the development of teams and individuals.
• Produce and update Job Description s, issue Contracts of Employment and be conversant with all relevant aspects of Employment Law.
• Assist the Partners with all grievance, disciplinary issues and manage staff absence rates.
• Ensure compliance with patient confidentiality at all times, in line with current legislation.
• Facilitate, promote and support the Patient Participation Group.
• Ensure adequate staffing levels are maintained across the team.
• Take a strategic approach to the development of new patient services. Ensure all patient information is accurate, easily accessible and kept-up-to-date.
• Provide and manage effective in-house complaints procedure. Contribute to the development of new patient services.
• Ensure patient involvement and engagement with practice goals.

Strategic Planning

• Responsible for assessing & implementing new directives and monitoring arrangements.
• Planning to ensure that the Practice complies with all Care Quality Commission legislation.
• Responsible for pro-active assessment & implementation of new health policies, and monitoring outcomes.
• Responsible for production of information and audits required by the practice, the NHS and other organisations.
• Management of the Practice risk register.

Information Technology

• Planning and managing the change of all IT systems and developments.
• Oversee training for all new technology as required.
• Responsibility for ensuring Practice complies with Information Governance Framework.
• Ensuring that appropriate system documentation is maintained and staff are aware of support pathways when problems occur.
• Purchase and maintain both computer and medical equipment to enable the day-to-day running of the practice.

Practice Organisation

• Ensure that the Practice delivers all services in line with the NHS contractual obligations.
• Manage the tracking, reporting and delivery of outcome based services, i.e. Quality and Outcomes Framework (QOF)
• Contribute to Practice strategy, research and develop ideas, formulate objectives.
• Evaluate performance of Practice team against objectives, identify and manage change.
• Promote the Practice at external meetings / workshops and maintain up to date knowledge of NHS developments. These meetings may be during the day or in the evenings, including Partners, Practice, Practice Manager Forums, Clinical Commissioning Group, & PCN meetings.
• Develop and maintain effective communication both within the Practice and with all relevant outside agencies, with close liaison with CCG and PCN colleagues.
• Maintain overall responsibility for administration, ensuring it remains effective and efficient.
• Convene meetings, prepare agendas and ensure distribution of minutes…