Digital Business Analyst - Specialist

Purpose of the Role

At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.

The Business Analyst will play a vital role within the Product Management Team, acting as a bridge between business needs, user experience and technology delivery. This role requires strong system awareness and an understanding of how users interact with technology to ensure solutions are practical, scalable and aligned with business objectives. The focus is twofold: maintaining stability and efficiency of business-as-usual (BAU) operations while driving growth through innovation and strategic enhancements.

The Business Analyst will manage feedback loops, proactively support end users, and ensure all issues and improvements are effectively captured in the backlog. They will also analyse product performance, identify opportunities for scaling and help align product development with business objectives and technical capabilities.

• System Awareness & Impact Analysis: Understand the architecture and functionality of core systems, assessing how changes or issues impact interconnected processes and user workflows. Ensure proposed solutions are technically feasible and aligned with system constraints.
• Issue Monitoring & Resolution: Proactively track, manage and prioritise BAU issues, ensuring rapid turnaround times and minimising disruptions to daily operations. Collaborate with technical teams to diagnose root causes and recommend sustainable fixes.
• Backlog Management: Document, triage and manage issues, bugs, and enhancement requests within the backlog. Maintain balance between BAU resolution and new product changes, ensuring an effective pipeline of improvements that considers system dependencies.
• Requirement Gathering & Technical Translation: Work closely with business stakeholders and technical teams to collect and document comprehensive requirements. Translate business needs into clear, actionable specifications that reflect system capabilities and limitations.
• Sprint Planning: Partner with the product management team to prioritise and plan sprints, aligning business needs with timely and efficient delivery while considering technical complexity and resource constraints.
• User Engagement & Feedback Management: Frequently interact with end users to capture feedback, understand pain points, and ensure their needs are continuously addressed. Gather insights on how users interact with technology to inform product improvements.
• End User Support and Service: Act as a key support function for end users, offering guidance, troubleshooting, and proactive assistance to maintain a high standard of service and system usability.
• Data Analysis & Performance Monitoring: Analyse product and user data to identify trends, issues, and enhancement opportunities. Use insights to recommend improvements that optimise both user experience and system performance.
• Documentation: Develop detailed and structured documentation for requirements, processes, system interactions, and user feedback for reference and transparency.

Essential:

• Proven experience as a Business Analyst, preferably within a product management or B2B context.
• Strong analytical and problem solving skills, with attention to detail.
• Excellent communication and interpersonal abilities to engage stakeholders effectively.
• Proficiency in data analysis tools and methodologies.

Desirable:

• Bachelor’s degree in Information Technology, or related field.
• Familiarity with product management tools and software.
• Knowledge of user experience (UX) principles and practices.

• Detail-oriented and proactive, with a strong commitment to optimising commercial and product processes.
• Collaborative team player with excellent interpersonal skills.
• Independent and resourceful, able to manage tasks effectively within a team and individually.

We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and…