Receptionist, Healthcare

We are seeking a friendly, organised and professional GP Practice Receptionist to join our busy and supportive primary care team. This role is often the first point of contact for patients and requires excellent communication skills, discretion and a calm approach in a fast-paced environment. We offer a welcoming team culture, training and development opportunities, and the chance to work in a well-run practice where staff are valued and supported.

Greeting patients and visitors in a professional and courteous manner

Managing telephone calls and appointment bookings

Registering new patients and processing patient information

Handling prescription queries and administrative tasks

Supporting clinicians with general administrative duties

Maintaining patient confidentiality at all times

Using clinical systems such as EMIS (or similar)

Supporting the day-to-day running of reception

Requirements

Compassionate nature with excellent interpersonal skills

Previous experience in a healthcare or caring role is advantageous but not essential; training will be provided

Ability to work effectively both independently and as part of a team

Good organisational skills and attention to detail

Ability to handle sensitive situations with professionalism and discretion

Flexibility to work various shifts as needed

College Road Surgery, Woking is a well-established GP practice providing high-quality, patient-centred primary care to the local community. We are a friendly and supportive team of clinicians and administrative staff who work collaboratively to deliver safe, efficient and compassionate services. We value professionalism, confidentiality and excellent communication, and are committed to staff wellbeing, development and maintaining a positive working environment.

The GP Practice Receptionist plays a key role in supporting the delivery of high-quality primary care services. Acting as the first point of contact for patients, the post holder will provide a professional, welcoming and efficient reception service while ensuring confidentiality and sensitivity at all times.

Key Responsibilities:

• Receive and assist patients in person and via telephone in a courteous, calm and professional manner
• Manage appointment bookings, cancellations and enquiries using the clinical computer system
• Signpost patients appropriately to clinicians, services or other healthcare professionals
• Process patient registrations, update records and maintain accurate patient information
• Handle prescription requests in line with practice procedures
• Deal with general administrative tasks including correspondence, scanning and filing
• Support clinicians and the wider practice team to ensure the smooth running of the surgery
• Maintain patient confidentiality and comply with data protection and information governance requirements
• Work collaboratively with colleagues and contribute to a positive team environment
• Adhere to all practice policies, procedures and NHS standards

Person Specification (Summary):

• Excellent communication and interpersonal skills
• Good organisational skills with attention to detail
• Ability to remain calm and professional in a busy environment
• Confident using IT systems and willing to learn new software
• Flexible, reliable and able to work as part of a team
• Previous GP or healthcare reception experience desirable but not essential as training will be provided

This role offers the opportunity to work within a supportive GP practice where staff development, teamwork and patient care are highly valued.

• Good interpersonal and communication skills
• Basic IT skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.