Senior Customer Support Engineer - Motorsport

Job Title Senior Customer Support Engineer - Motorsport Location Woking As  Senior Customer Support Engineer - Motorsport, you will play a pivotal role in providing market leading motor sport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams.
* Reporting to the Customer Support Manager – Motorsport, working as the senior engineer for a team of customer support engineers who operate as the first ‘point of contact’ for Customer race programs.
* Manage a team of engineers to deliver market leading motor sport engineering services.
* Representing McLaren whilst at race events, and our customers to provide the best possible trackside support.
* Work alongside the GT3/GT4 project engineering and development teams in the execution and evaluation of pre and post event simulation and data analysis and reporting.
* Manage a team of engineers, providing engineering coverage for customer race events with either remote, or track-side data analysis and systems-wide commissioning.
* Manage trackside BOP communication and implementation.
* Lead data and electronic systems related matters, to optimise documentation and customer facing technical updates.
* Support customer teams with specific on event vehicle/systems engineering to optimise and control software to maximise car performance and reliability technical and operation procedures.
* Work alongside internal Development engineering team, providing feedback on technical projects.
* Work alongside Internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns.
* Document events reports and feed information into the wider customer support and engineering departments.
* This role includes extensive global travel within the region of 16 – 22 events.

Personal attributes:  
* Above all the personal attributes below, you must be a team player. Someone who can lead a team of mixed skillsets and abilities pulling together as one team.
* Well presented, with professional mannerisms befitting of the McLaren organisation.
* Adaptable, quick thinking, decisive, methodical, showing strong initiative and self determination
* Strong planning, good follows up skills, meticulous in detail.
* Confident with good interpersonal & communication, (especially verbal & written) skills.
* Mobile & willing to travel abroad as requested.
* BSc, BEng, MEng, MSc Engineering Degree, or equivalent Extensive motor sport experience.
* Extensive experience of the motor sport industry, working as a Manager, Race engineer or Senior customer support engineer is essential.
* Strong understanding of race team operation and customer requirements.
* Strong understanding of sporting and technical motor sport regulations
* Extensive experience of the motor sport data analysis and systems including performance, reliability, and commissioning of GT3 - GT4. platforms from a high level.
* Extensive experience of Motorsport software and timing analysys.
* Strong understanding of motor sport Electrical Diagnostic Systems and hardware.
* Computer literate – Microsoft Office suite including networking, Excel + VBA.
* Programming experience with Matlab, Simulink would be a benefit although not essential.
* CATIA 2D/3D skills would be a benefit although not essential.
* Confident communicator, able to present and explain complex engineering subjects efficiently and effectively
* A calm head on experienced shoulders, able to make structured decisions with sound reasoning whilst demonstrating a calm way of thinking when under pressure.
* Full UK driving licence.

We offer a wide – ranging benefits package, which includes:
* Structured career development framework
* 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
* Enhanced company pension scheme
* Discretionary annual bonus award
* Private medical insurance and health cash plan
* Life assurance benefit
* Ability to apply for a sabbatical of up to one year after only two years’ service
* Benefits you can adapt to your lifestyle, such as discounted shopping
* Generous parental leave policies
* A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
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