Repairs Customer Service Officer

Location: West Byfleet

Council Repairs Customer Service Officer

Location:

Surrey
Salary: £18 per hour

Hours:

Full-time, office-based
Contract Type:
Temporary

Job Overview

We are looking for a proactive and organised Council Repairs Customer Service Officer to join our busy Repairs Team. You will be the first point of contact for tenants, responsible for scheduling repair appointments, managing enquiries, and ensuring excellent service delivery.

Key Responsibilities

* Handle incoming calls and emails from tenants regarding property repairs.

* Schedule and coordinate repair appointments with contractors and internal teams.

* Accurately log repair requests and update systems to reflect progress and completion.

* Communicate clearly with tenants about repair timelines and any changes.

* Liaise with contractors and suppliers to ensure repairs are completed within agreed timescales.

* Monitor urgent and emergency repairs to ensure compliance with service standards.

* Maintain accurate records and produce reports as required.

Skills & Experience

* Previous experience in customer service or scheduling, ideally within housing or repairs.

* Strong organisational skills and ability to prioritise tasks effectively.

* Excellent communication skills, both verbal and written.

* Knowledge of housing and repairs processes.

* Experience using systems such as Orchard, Jigsaw, and Microsoft Excel.

* Ability to remain calm under pressure and handle challenging situations professionally.

Benefits

 * £18 per hour.

* Full-time, office-based role.

* Supportive team environment.

* Training and development opportunities