Administrative Assistant

This is an exciting opportunity for a highly organised and proactive Administrative Assistant to support essential services in a fast-paced, people-focused environment. The role plays a key part in ensuring smooth day-to-day operations, excellent communication, and a positive experience for staff, parents, and partners. Guided by strong values of integrity, empathy, community, and impact, you will help support a workplace culture to be proud of.

You will provide vital administrative and system support, manage digital platforms, and act as a key point of contact for queries and issues. This role suits someone who enjoys problem solving, working with detail, and keeping things running efficiently.

Responsibilities:

Respond promptly to calls, emails, and support tickets
Handle queries and complaints professionally, investigating issues and providing clear resolutions
Liaise with teams and partners to maintain accurate information, including allergies, absences, and late orders
Maintain and update accounts on online ordering and support platforms
Process refunds, transfers, and account adjustments
Upload and manage menus, calendars, and templates
Check layouts, troubleshoot issues, and provide clear evidence to suppliers
Support new site integrations and set up administrator accounts
Amend or remove orders and prepare menus for trips or special events

Skills Required:

Previous experience in an administrative, customer support, or operations role.
Confident using online systems and digital platforms
Strong organisation and multitasking skills with excellent attention to detail
Clear and professional written and verbal communication
Ability to work independently, meet deadlines, and adapt to changing priorities
A practical, solution-focused approach

If you are a collaborative and reliable administrator who thrives in a busy and purposeful environment, this role offers the chance to make a meaningful contribution every day