Regional Key Accounts Leader

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition :19695

Employment Type :Full Time

Job Category :Sales

Woburn, MA

The Regional Key Accounts Leader leads a team in driving sales growth by expanding relationships with existing customers and capturing cross‑sell and upselling opportunities within key account locations. Overseeing teams managing portfolios with potential revenues ranging from $25K to $250K, this role emphasizes both strategic account management and effective people leadership. The Leader is responsible for coaching and developing Market Development Consultants, ensuring disciplined execution of sales strategies, and fostering a high‑performance culture focused on accountability and results.

Key priorities include new account acquisition, deepening product penetration particularly within VMI accounts and guiding the team in delivering on‑site service and comprehensive account management to maximize customer retention and sustainable growth.

• Lead and develop a team of Market Development Consultants, building capabilities in customer engagement, account growth, and solution selling.
• Build and strengthen relationships with customers at both functional and executive levels, ensuring retention, satisfaction, and alignment with current and future needs.
• Direct the development and execution of strategies to deepen penetration within accounts, expand revenue opportunities, and achieve team sales and retention targets.
• Serve as a trusted advisor by guiding the team in delivering tailored, value‑driven solutions that address customer priorities.
• Oversee the implementation of major company programs and initiatives within assigned territories and accounts.
• Ensure effective use of CRM and account management systems to track sales activity, analyze trends, and deliver accurate forecasting and reporting.
• Partner with internal teams to drive operational excellence and hold the team accountable for exceeding customer expectations through strong service orientation and follow‑up.
• Lead daily operations by overseeing order processing, scanning and verification of shipments, inventory accuracy, and return management to ensure efficiency, accuracy, and team performance.
• Oversee and manage account receivables ensuring financial health through timely collections and disciplined processes.
• Drive the setup, adoption, and optimization of vending and VMI services at new or existing account locations.
• Collaborate with senior sales leadership to design competitive pricing strategies for non‑contract customers.
• Monitor market trends, competitors, and emerging technologies, equipping the team to provide forward‑looking solutions to customers.
• Prepare and review timely, accurate sales reports to ensure alignment with management expectations and performance standards.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement that reflects company values.
• Represent Market Development Consultants in cross‑functional initiatives, ensuring alignment of team execution with broader organizational goals.

What You Need:

• Bachelor's degree in business, sales, or a related field required; advanced degree a plus (or equivalent experience).
• 5+ years of progressive sales experience with a track record of success in new account acquisition, retention, and account penetration; at least 2 years of people leadership experience preferred.
• Experience leading teams within industrial supply, manufacturing, or related industries (e.g., fasteners, chemicals, MRO, electrical, or food processing) strongly preferred.
• Demonstrated ability to coach, mentor, and develop…