Summer Intern - Child Support - Northern Region - Woburn

Agency Overview:
The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well‑being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self‑sufficiency. DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.

Much of our success depends on collaborations with a wide variety of state agencies and private entities.

This position will support the North Regional office with a focus on the obligated caseload population. The intern will review subsets of the obligated caseload to gather data, assist with identifying cases for various administrative enforcement remedies, and identify cases appropriate for closing. The intern will also assist with incoming enforcement appeals and inquiries.

• Assist with data integrity reviews of cases to correct errors.
• Contact customers via phone and/or email to solicit documentation and gather missing information.
• Complete research to supplement case information by accessing various systems, including documenting and uploading results.
• Work with various units on responding to customer referrals including inquiries received through our Customer Service Bureau and Virtual Counter.

• Ability to accurately gather and record information by questioning individuals, reviewing records, and documents.
• Ability to exercise discretion in handling confidential information.
• Ability to establish rapport and to collaborate with others to accomplish work objectives.
• Ability to communicate effectively both orally and in writing.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

An Equal Opportunity / Aff… Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

United States-Massachusetts-Woburn-100 Trade Ctr Suite 760

Community and Social Services

Department of Revenue

Full-time

Day

Mar 5, 2026, 9:18:17 PM

1

17.00 - 35.00 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Gabriella Knight – 857‑286‑1554