Event Rental Consultant Reverie Social

Overview

Reverie Social is a family brand of PEAK Event Services, a luxury linen company shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and know that details matter. Our parent company,
PEAK Event Services
, is the premier event rental and tenting company in New England. Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it feels like magic, but there’s a lot of work behind the scenes — strategy, creativity, and grit. Each new event brings its own challenges, and we’re the team to solve them.

We’re motivated to deliver unique experiences in our own ingenious ways, delivering stressless events for our clients while providing opportunities to learn, grow, and spread joy.

What You’ll Do

As an Event Rental Consultant, you’ll play a vital role in delivering an exceptional client experience by supporting our Sales team. In this fast-paced environment, you’ll be trained in various aspects of the event industry while handling order processing, client communication, and post-order support. You’ll serve as the primary contact for all sister-companies’ orders through multiple channels, manage the UPS process, handle payments, and assist with special projects.

Reporting to the Director of Business Development, you’ll be a friendly, reliable team player and problem solver who helps keep everything running smoothly behind the scenes.

The Day To Day

• Serve as the primary point of contact for all sister companies’ orders, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries.
• Monitor phones and emails daily, process orders, update Salesforce leads/opportunities, and enter future client orders.
• Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed.
• Review and respond to UPS alerts throughout the day, proactively managing any shipping issues with Bright orders.
• Use conflict resolution skills with professionalism and maintain composure under pressure.
• Assist in monitoring sales team inboxes when team members are out of the office to maintain consistent client communication.
• Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals.
• Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service.
• Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards.
• Navigate multiple software platforms to manage orders, communications, and data entry simultaneously.
• Assist with virtual design appointments and execute special projects as needed.
• Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency.

• Competitive pay, paid time off + paid holidays
• Support for your personal life and wellbeing
• We celebrate, and we do it often
• Encouragement for Volunteer Days and giving back to our communities
• Inclusive and diverse work culture

• Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
• Passionate about helping others and a love of people
• Exceptional ability to work as a team player – collaboration is vital
• Excellent communication and relationship-building skills
• Excellent decision-making and problem-solving skills
• Proven ability to thrive in a high-volume, fast-paced environment
• Willingness to work in Central, Mountain or Pacific time zone hours (residing anywhere)
• A work area free from noise or distraction
• Strong verbal and written communication and presentation skills
• Excellent organizational skills
• Ability to manage and direct diverse staff and clientele
• Ability to multi-task and manage workload balance
• Experience with Microsoft Office
• Comfortable with modern technology;
  Salesforce experience is a plus
• Strong familiarity with basic technology…