Account Manager

Job Description

About the Role:

The Account Manager plays a crucial role in ensuring the satisfaction and retention of our clients within the manufacturing sector. This position is responsible for developing and maintaining strong relationships with key accounts, understanding their needs, and delivering tailored solutions that drive business success. The Account Manager will also oversee program implementation, ensuring that projects are completed on time and within scope.

By collaborating with cross-functional teams, the Account Manager will facilitate effective communication and support programs that enhance client engagement. Ultimately, the goal of this role is to foster long-term partnerships that contribute to the growth and profitability of both the clients and our organization.

Minimum Qualifications:

• Bachelor's degree in Engineering / Business Administration, Marketing, or a related field.
• Proven experience in account management or a similar role within the manufacturing industry.
• Strong understanding of customer relations and sales principles.

Preferred Experience:

• Experience in sales administration and customer account management in automotive sector
• Familiarity with Microsoft Project or similar project management software.
• Strong Verbal and Written Communication Skills

Responsibilities:

• Manage a portfolio of key accounts, serving as the primary point of contact for client inquiries and concerns.
• Develop and implement strategic account plans to achieve sales targets and enhance customer satisfaction.
• Coordinate with internal teams to ensure timely delivery of products and services, addressing any issues that may arise.
• Prepare and present proposals to clients, showcasing our solutions and demonstrating value.
• Monitor account performance and provide regular updates to management, identifying opportunities for growth and improvement.
• Participate in Technical review meetings

Skills:

The required skills of customer relations and sales are essential for building rapport with clients and understanding their unique needs. Program management expertise will help in coordinating various initiatives and ensuring that all stakeholders are informed and engaged. Strong written and oral communication skills are critical for crafting compelling proposals and effectively presenting solutions to clients. Additionally, crisis management skills will be invaluable in navigating challenges and maintaining positive client relationships during difficult situations.