Account Manager

Overview

America's Choice Insurance Partners is a full-service insurance agency that serves an exclusive client base through a strategic partnership with the nation’s largest family-owned Recreational Vehicle retailer. We are trusted advisors to individuals and families across 33 states with a passion for the recreation and outdoor lifestyle. We are hiring an Account Manager / Client Services Representative
. We welcome recent college graduates as well as experienced professionals seeking growth in a new career, with comprehensive training to help you thrive in the role.

• Serve as the primary point of contact for existing clients, delivering exceptional service and support
• Handle inbound client calls, emails, and service requests related to policies, billing, and account updates
• Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries
• Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage
• Document all client interactions accurately and ensure timely follow-up on outstanding requests
• Collaborate with team members and internal departments to resolve client issues efficiently
• Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance products

• Prior experience in an administrative and/or customer support role managing client accounts, insurance operations, or customer service environments preferred
• Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities
• Skilled at presenting solutions, handling objections, and maintaining strong client relationships
• Proficient in Microsoft suite of products and web-based software solutions
• Familiarity with insurance policies, coverage types, and regulatory requirements is a plus

• Strong communicator — establishes trust quickly and fosters lasting client relationships
• Problem solver — listens actively, thinks critically, and delivers tailored solutions
• Time management — effectively prioritizes tasks and adapts as needs shift throughout the day
• Detail-oriented — accurately documents information and follows through on every commitment
• Self-motivated & goal-oriented — takes initiative, stays driven, and supports the success of the team

Compensation: a competitive base pay of $22 to $25 an hour plus bonuses. Benefits include industry-leading medical, dental, vision insurance, paid vacations, and 401K.

America's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family-owned RV retailer. We are trusted advisors to individuals and families who enjoy recreation and the outdoor lifestyle. We offer insurance products from more than a dozen of the nation’s highest-rated carriers and write business in over twenty states.