Dedicated Support Technician

Sector 7 is looking for a qualified dedicated support technician with a broad Tier 2 knowledge level. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures.

• Employees = #1:
  Employees are our number 1 priority
• E=mc^2:
  What you do effects others
• Be efficient:
  Inefficiency bankrupts morale & momentum
• Grow upwards;
  Not downwards:
  Let's develop into our higher selves
• Up, Down, Up, Down, A,B,A,B:
  Unlock the matrix; advance and overcome

• Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 & Tier 2 support level
• Work with other techs internally to support and elevate issues for customers
• Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for customers

• Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for internal personnel, requesting technical assistance
• Must have great communication skills to ensure high levels of positive
• Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients
• Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps
• Provides support as a scheduled, on‑call technician during off hours. Responsible for daily reporting of tasks and to‑do's within the company's project management platform
• Display pride and professionalism in maintaining self appearance, company equipment and property
• Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction