Senior Service Engineer

Position: Senior Service Engineer - Open to Location
/  /  / Senior Service Engineer – Open to Location# Senior Service Engineer – Open to Location
** Job Title**:
Senior Service Technician
** Department**:
National Service
** Location**:
Open to Location## ABOUT METHODS Methods Machine Tools, Inc. supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. Methods has more than 300 employees, seven technology centers, one , and has installed in excess of 45,000 machines throughout North America.

We currently have the following career opportunity available reporting reporting into our Wixom, MI office.

---## POSITION OVERVIEW We are seeking a highly skilled Senior Service Engineer to lead advanced troubleshooting, repair, and maintenance of CNC milling and turning machines at customer sites. This senior-level role demands expertise in both mechanical and electrical systems, including CNC controls, with the ability to mentor junior technicians and support continuous improvement initiatives. The ideal candidate is a self-driven problem solver with extensive field experience, exceptional communication skills, and a strong commitment to delivering world-class service and technical leadership.
** Benefits**:
* A long history of stability and growth
* Excellent compensation
* Medical / 401(k) / Vacation / Sick / Holiday Pay/Tuition Assistance##
** RESPONSIBILITES IN ROLE:
**** Mechanical Responsibilities:
*** Lead complex mechanical diagnostics and repairs on CNC milling and turning machines.
* Oversee and perform advanced repairs on automatic tool changers, pallet systems, spindles, and turret mechanisms.
* Execute precision replacements and alignments of ball screws and axis support bearings.
* Diagnose and repair hydraulic and pneumatic systems with minimal supervision.
* Interpret and review mechanical drawings and part prints to guide accurate repairs and support junior staff.
** Electrical Responsibilities:
*** Troubleshoot advanced electrical and electronic systems, including CNC controls and complex electro-mechanical assemblies.
* Interpret ladder and wiring diagrams to diagnose and resolve system issues.
* Utilize specialized diagnostic tools (e.g., digital multimeters, oscilloscopes, phase checkers) to pinpoint faults.
* Program and repair CNC control systems (Fanuc experience required; additional control systems a plus).
* Support installation and commissioning of new CNC systems.
** Customer Interaction and Support:
*** Serve as a senior technical point  of contact for both internal and external customer inquiries and escalated service issues.
* Provide consultative support to customers, including training on basic preventive maintenance and system usage.
* Build and maintain strong relationships with clients through effective communication and service excellence.
* Ensure customer satisfaction by delivering timely and high-quality service, fostering long-term partnerships.
** Leadership & Mentorship:
*** Mentor and support junior field technicians, providing training, guidance, and on-the-job coaching.
* Assist with technical documentation, service bulletins, and process improvements.
* Contribute to service strategy, feedback loops, and product reliability enhancements.
* Lead by example in professionalism, accountability, and customer engagement.
* Must pay strict attention to safety protocols and ensure that those around them are held to the same high standard.## required qualifications & skills
* Minimum of 7+ years of experience in CNC field service.
* Expert-level knowledge of CNC platforms and controls.
* Demonstrated experience mentoring technicians or leading service projects.
* Excellent verbal and written communication skills, with the ability to clearly convey technical information.
* Proficiency in Microsoft Office Suite and field service reporting tools.
* Proven ability to work independently and manage time effectively.
* Advanced mechanical and electrical troubleshooting expertise.
* Ability to…