Lead Service Advisor

Join to apply for the Lead Service Advisor role at General RV Center

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family‑Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

• Manages all incoming service customers in the drive lane area
• Trains and coaches Advisors by utilizing established processes and procedures to ensure they are knowledgeable and compliant with Keep You Camping™ standards
• Supports Advisors by helping them to prioritize their daily workload on a one‑on‑one basis
• Conducts employee performance recaps for Service Advisors to ensure the established Keep You Camping™ standards are being met
• Teaches sales techniques to maximize daily service growth

• Generates daily reports for Service Advisors to identify any open work orders with completed labor that need to be closed
• Reviews A/R reports to identify any outstanding balances that need to be addressed
• Ensures Service Advisors keep a current and accurate log
• Reviews the accuracy of each work order prior to dispatching it to the shop
• Quality controls the completed unit with a shop team member (tech or foreman) prior to the customer walking through the unit

• Acts as the primary contact to the Service Manager for Advisors and disseminates necessary information to the service team
• Facilitates the quality and efficiency of daily morning meetings to establish a daily game plan
• Attends scheduled training, coaches and mentors Advisors for continued development

• Supports and coaches Advisors in attending to escalated customer complaints, ensuring a high level of customer satisfaction during the resolution process
• Performs and upholds a customer‑centric culture and holds team members to those standards
• Has experience with RV or Automotive Service Writing
• Requires previous customer service experience
• Ability to multitask and complete tasks in a timely and efficient manner
• Must be extremely detail oriented and organized
• Familiarity with MS Office Suite
• Valid driver’s license

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401(k) with company matching.

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana.

We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain’s Detroit as one of Michigan’s largest and fastest‑growing privately held companies.