Guest Operations Manager

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa
- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As our Guest Operations Manager, you will lead our charismatic team of Luggage Porters, Valets and Chauffeurs, overseeing the guest journey throughout the manor as part of our Guest Services team. You will be accountable for all arrivals and departures, the timely delivery and collection of luggage, rooming guests, managing the chauffeur fleet and transporting guests around the estate. Your larger than life personality and continuous local networking will ensure our members and guests expectations are consistently exceeded.

This is a people first role that requires strategy, process and energy.

• At least three years experience of managing a front of house team within luxury hospitality settings is desirable
• Creativity and problem solving, the role requires an active presence leading from the front.
• Someone who is process driven and confident in analysing, reviewing and actioning any changes.
• Strong line management experience who is confident in recruiting, training and developing a large and diverse team.
• Excellent communication skills and comfortable talking to colleagues and senior management as well as being front of house building relationships with our members and guests.
• Excellent organisational skills and tech savvy; OPERA knowledge would be an advantage.
• Someone with financial acumen to maximise the revenue opportunities through our chauffeur service and valet team.

At Estelle
, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued
, supported
, and celebrated
.

Here at Estelle
, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role