Shift Manager

Phoenix Solutions and Consulting are supporting a well established commercial vehicle operation in Witham who are looking to appoint an experienced Workshop Shift Manager to join their depot leadership team.

This is a senior, hands on management role, suited to someone with strong HGV or PSV workshop experience who enjoys leading people, driving performance and maintaining high standards across a busy commercial vehicle workshop. You will be supported by a Shift Supervisor and an established technician team.

You will take responsibility for the day to day performance of a workshop shift, ensuring productivity, quality and customer service targets are consistently met.

Key responsibilities include:

• Managing and motivating a shift of workshop technicians
• Issuing work based on technician skill set and workload
• Ensuring repair and service work is completed to a high standard
• Monitoring productivity, efficiency and workshop performance
• Managing customer expectations and authorising repair work
• Liaising with customers and suppliers and handling queries where required
• Monitoring job cards, paperwork and work in progress targets
• Ensuring health and safety procedures are followed at all times
• Driving continuous improvement within the workshop environment

• Proven experience managing or running an HGV or PSV workshop
• Strong technical knowledge of heavy vehicles
• Experience leading and managing teams