Credit Control Manager

Job Role:

Credit Control Manager

Contract:

Full time, initially office based

Location:

Witham (with travel to other UK sites)

The Role
We’re looking for an experienced Credit Control Manager to lead and continuously improve credit management and collections processes within a fast-paced, high-volume environment. This role is responsible for protecting cash flow, minimising financial risk, and maintaining strong customer relationships, while driving automation, process improvement, and best practice across the credit control function. You’ll manage a small team across multiple locations and work closely with internal stakeholders to balance commercial objectives with effective credit risk management.

Key Responsibilities:

Credit Risk & Policy Management
 
* Develop, implement, and maintain robust credit control policies aligned with business risk appetite
 
* Conduct credit assessments and set appropriate credit limits in line with agreed trade terms
 
* Partner with Sales, Operations, and Customer Service to support commercial decision-making while managing risk
Debt Collection & Receivables
 
* Oversee the timely collection of receivables across a large customer base
 
* Lead, manage, and support a team of credit controllers, ensuring accurate reconciliations and proactive collections
 
* Resolve customer disputes and billing queries in collaboration with Finance and Operations
 
* Drive improvements in debtor days (DSO) and overall cash flow performance
Reporting & Analysis
 
* Produce and present monthly reports including aged debt, credit exposure, and cash collection performance
 
* Monitor key KPIs such as DSO, overdue balances, and bad debt, taking corrective action where required
 
* Support cash flow forecasting and maintain provisions for doubtful debts
Leadership & Process Improvement
 
* Coach, mentor, and develop the credit control team to achieve high performance
 
* Review and streamline processes, leveraging systems, automation, and technology where possible (ERP/CRM/credit tools)
Skills & Experience Required
 
* Significant experience in credit control and collections within a high-volume, low-value transaction environment
 
* Proven leadership and people management experience with a hands-on, collaborative approach
 
* Strong analytical skills with advanced Excel and reporting capability
 
* Excellent communication, negotiation, and stakeholder management skills
 
* Highly organised with the ability to prioritise and meet deadlines under pressure
 
* Strong attention to detail and a customer-focused mindset
 
* Confident explaining financial information to non-finance stakeholders
 
* Comfortable working in a fast-paced, operational environment
 
* Experience with in logistics or transport is advantageous but not essential
Additional Information
 
* The role requires regular travel to other UK sites, including Stoke-on-Trent
 
* Flexibility is essential due to managing a team across multiple locations